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Dhaka, Monday, April 6, 2026: BRAC Bank has successfully organized the first- ever ‘Agent Engagement Meeting’ in Cox’s Bazar district, bringing together esteemed agents from Cox’s Bazar and Lohagara.
Held on April 5, 2026, the initiative served as a significant platform to discuss the current landscape, challenges, and future opportunities in agent banking and drive financial inclusion and achieve business growth.
Nazmur Rahim, Deputy Managing Director and Head of Alternate Banking Channels; Nazmul Hasan, Head of Agent Banking; Faisal Islam, Regional Coordinator; Saiful Islam, Team Lead; along with local officials and valued agent partners from the region attended the ceremony.
The meeting featured in-depth and constructive discussions on field-level challenges faced by agents, along with practical solutions and strategic guidance aimed at enhancing operational efficiency and driving sustainable growth. Insights from grassroots experiences helped identify key priorities for improving servicedelivery and expanding business outreach.
Key areas of discussion included maintaining appropriate mother account balances, ensuring ethical transactions, achieving business targets through well-planned initiatives, and accelerating growth in agent banking operations. The discussions also focused on strengthening KYC compliance, ensuring risk-free account opening,enhancing monitoring of digital transactions, driving proactive customer acquisition, reactivating dormant accounts, and maintaining strict adherence toregulatory and compliance standards.
BRAC Bank remains committed to such collaborative initiatives that will further strengthen its agent banking operations and contribute to sustainable economic growth of the country.
